Secretary42 Support: direct help by email
Something not working? Email the team that builds Secretary42.
Write to support@insight42.com and we’ll get back to you. No public forum: your question stays between you and us.
Include this for a faster answer
- Tell us your operating system (macOS Apple Silicon or Windows x64) and the app version.
- Describe what you expected and what happened.
- Please send only what’s needed. Avoid sharing audio, full transcripts, your license token, payment details, or other secrets unless we specifically ask.
Billing & licenses: it’s in your inbox
Manage or cancel your subscription with the link in your Paddle receipt email; Paddle handles all payments. Your Secretary42 license token also arrives by email after purchase: paste it into the app to activate. See the Terms, Privacy Notice, and Refund & Withdrawal Policy.